![]() ![]() ![]() Domain automation: Groups of devices are considered part of a larger whole comprising a domain with a definition based on the Content Security Policy (CSP). The automation software or RPA can run more sophisticated process flows with branches, loops, and error conditions.ģ. Device automation: Device automation runs a multi-step process for an entire device by consolidating sets of scripts. Task automation processes-employing standardized scripts and Robotic Process Automation (RPA) software-are relatively simple with few decision points and limited error condition handling.Ģ. Task automation: Automating manual tasks that otherwise would be executed by people using command line interfaces is a core automation benefit. Generally, IT automation can be grouped into five categories:ġ. ![]() There are a variety of approaches and outcomes associated with automation. Throughout, the goal of deploying automation-to drive simplification and precision of network operations-has changed little. Since the earliest remote equipment alarms for centralized fault management, automation has taken many forms. Standardizing the IT and network operations experiences can sidestep a shrinking talent pool while still driving growth and innovation. This grants leadership the flexibility to reallocate IT resources to high-value efforts, where they’re needed most. Automation also permits organizations to focus on the most strategic technology initiatives, because it takes on the tasks that can be most tedious, time-consuming, and error-prone (such as testing, technical support, deployments and configurations, network exception checks, and security monitoring). In the race to digital transformation, automation can augment understaffed teams, minimize risk, and reduce human errors. In the largest enterprise organizations, IT downtime can cost up to $5,600 per minute (when accounting for IT hours plus lost employee productivity across thousands of devices). When mean-time-to-resolution metrics look good, downtime diminishes, and this equates to real financial benefits for companies. Well-maintained network operations can lead to virtually limitless cost savings and revenue generation opportunities across all business areas. Many forward-thinking technology professionals are turning to automation, artifical intelligence, and machine learning for configuration management and network testing. While there is an acknowledged disconnect (e.g., budget, staffing, and the fact that resourcing dedicated to IT’s mission does not always match expectations), some IT leaders are seeking creative alternatives to combat labor shortages and unrealistic workloads. Other IT pros, however, see a silver lining. That’s bad news for technology leaders who are already asking their people to do more with fewer resources. One study suggests that 87 percent of organizations are presently experiencing an IT talent shortage or expect to face one within the next few years. Despite this expanding roster of duties, many IT groups are woefully understaffed. These teams are asked to address competing priorities within their organizations-security, network maintenance, user support, big data, network upkeep, application oversight, and management of the technology needs for hybrid workforces. “Glass half empty” types may argue that IT teams are being pulled in too many directions at once. Depending on who you ask, it is either the best or the worst of times to be an information technology professional. ![]()
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